Terms & Conditions

Our terms and conditions are underpinned by our Codes of Conduct as laid down by our Trade Association ABTA (The Travel Association), and rules pertaining to our IATA (International Air Transport Association) License.

Insurance

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It is a condition of booking with all Tour Operators and Suppliers that you have adequate insurance coverage. Such insurance will ensure that you are properly covered against unexpected cancellation charges, medical costs that might be incurred whilst you are away, loss of money, or belongings, or personal liability claims. Please note that the cover offered by most credit card companies is not normally adequate for package holiday or holiday flight bookings. Our website links you to Blue Insurance where you can purchase insurance coverage. All polices sold by us allows you a 14 days ‘cooling off’ period which we strongly advise you to use by reading the policy in detail to ensure it covers all your needs. In particular any pre-existing conditions that may exist need to be advised to us at time of purchase. In the case that you decline insurance you may be asked to sign an indemnity form, or provide details of alternative cover. No insurance will be issued until the full premium has been received.

Complaints

If you have a complaint about your travel arrangements you should report it on the spot and put it in writing upon your return from holidays.

Abta Members have an obligation under the Code of Conduct (Clause 5D) to resolve disputes with clients and must provide you with:

• An acknowledgement to be sent within 14 days
• A full response, or a reply containing a detailed explanation for any delay, within 28 days

If you fail to reach a satisfactory position with the ABTA Member you can have the matter resolved through the ABTA Arbitration Scheme – for full details visit www.abta.com

Travel Advice

We will pass on advice of political unrest or natural disaster which may affect the safety of the country you are visiting as advised to us by the Foreign and Commonwealth Office (FCO). For further essential travel advice and information please check out the FCO website at www.fco.gov.uk/knowbeforeyougo or telephone 020 7008 1500

Privacy Policy

In order to process your booking and to ensure that your travel arrangements run smoothly and meet your requirements we need to use the information you provide such as name, address, any special needs/dietary requirements etc.

We take full responsibility for ensuring that proper security measures are in place to protect your information. We must pass the information on to the relevant suppliers of your travel arrangements such as your tour operator, airlines, hotels, transport companies etc. The information may also be provided to security or credit checking companies, public authorities such as customs/immigration if required by them, or as required by law.

Additionally, where your holiday is outside the European Economic Area (EEA), controls on data protection in your destination may not be as strong as the legal requirements in this country. We will not however, pass any information onto any person not responsible for part of your travel arrangements. This applies to any sensitive information that you give to us such as details of any disabilities, or dietary/religious requirements. (If we cannot pass this information to the relevant suppliers, whether in the EEA or not, we cannot provide your booking. In making this booking, you consent to this information being passed on to the relevant persons.)

Usually your tour operator or other principal will pass this information onto their suppliers once we have provided it to them. The tour operator or other principal’s use of your information is subject to their policy, both in respect of your booking and any future marketing, and is their responsibility. Please ask either us or them for a copy of this if you would like to see it.

Your data controller is: Data Protection Agency Services

You are entitled to a copy of your information held by us. If you would like to see this please ask us. We may make a small charge for providing this to you.

We will not use your information for any purpose other than carrying out your booking, or communicating with you.

In compliance with The Privacy and Electronic Communications (EC Directive) Regulations 2003, any communication by way of marketing e-newsletter can be un-subscribed by you at any time at end of communication.